At Hear at Home, we go above and beyond to support your hearing journey. For those who have purchased hearing aids from our clinic, we offer an exclusive ear wax removal service. This service is available on a limited basis and ensures that your hearing aids perform at their best by addressing common issues like wax buildup. We want our Hear at Home hearing aid clients to receive a complete approach to their hearing care, reflecting our commitment to our clients ear health in every way.
Does it feel like your ears are blocked or stuffy, or voices seem to be far away or are muffled? If so, then there’s a strong chance that your discomfort is due to an over-accumulation of earwax.
Left untreated, a buildup of earwax can lead to temporary or sudden hearing loss, feelings of fullness in your ear, dizziness, headaches, balance issues, infections, ringing in the ears and/or ear pain.
Our earwax removal expert at Hear at Home’s Delbrook clinic in North Vancouver provides the safest, most effective way to deal with your earwax challenges so you can enjoy better hearing health.
To secure your appointment, a $25 non refundable deposit is required for an in-clinic appointment. If earwax removal is necessary during your visit, it’s priced at $150. The non-refundable deposit will be credited to the final ear wax removal fee.
Cerumen, a.k.a. earwax, is a sticky, wax-like oil produced by glands in your ears that lubricates and cleans out dirt and debris from your ear canal.
Because of the natural benefits it provides and the potential damage you can cause to your ears by trying to dig out earwax, it’s best to let a hearing care professional deal with your earwax the right way.
Excessive earwax build-up can be the result of narrow ear canals, loss of elasticity and aging, the use of cotton swabs to clean ears, living/working in dusty environments and even hearing aid use itself.
Consequently, those who wear hearing aids need to be diligent about cleaning your hearing aids on a daily basis to prevent damage caused by earwax.
Earwax usually clears itself from your ears when you chew or talk, but it can accumulate and cause blockage and irritation, producing symptoms like:
Our earwax removal specialist not only has the expertise, experience and equipment to deal with your earwax the right way, but if the production of excessive earwax is an ongoing issue, we can also recommend specific products designed to reduce earwax without interrupting or upsetting the delicate balance of necessary earwax production.
Before earwax removal, your hearing specialist will complete a comprehensive case history and perform a visual inspection of your ear by using a video otoscope. These measures help your hearing specialist view the extent of blockage and determine the safest and most effective method of earwax removal.
The licensed and trained professionals at Hear at Home offer two methods of cerumen removal: irrigation and manual removal.
Earigator is our first option for attacking built-up and impacted earwax in order to provide greater safety, more effective removal, and the highest level of comfort for our patients. Imagine the feeling of warm water massaging your ear without the lingering pain that sometimes comes after using traditional methods. Earigator provides safe, effective, targeted earwax removal that takes between three and five minutes. This advanced earwax removal technique encourages those who wear hearing aids, use earplugs, or frequently struggle with impacted earwax to schedule regular earwax removal appointments because it brings quick relief and provides a pleasant experience.
A low-pressure irrigation system is used to remove wax from the ear. Rather than spraying water directly at the eardrum (potentially unsafe), this technique allows for the canal to be safely washed instead. As the water exits the ear canal, so will the cerumen; both will collect in a catch basin. This method of treatment is painless and easy; however, it should only be performed on clients with healthy eardrums.
A thin lit, one-time-use tool is used to gently scoop, pull or extract the cerumen from the ear canal. The curette can be angled and is of varying lengths. This method of earwax removal is often recommended when a client does not have healthy eardrums.
Are you prone to excessive wax buildup or have you had cerumen removed in the past? If so, Hear at Home recommends that you have your ears routinely checked and cleaned. A discussion surrounding safe and unsafe at-home treatment plans always follows an earwax removal appointment.
Some safe and effective measures to manage earwax build-up at home include the use of softening agents such as mineral oil and following these steps:
This process will help soften the wax so that it works its way out of your ears naturally.
Hear at Home does not recommend the use of traditional cotton swabs (Q-tips) as they can often push existing wax further into your ears. Cerumen management should be done without causing any harm and should only be performed by a trained professional. Although it cannot be done without risk, the trained and licensed professionals at Hear at Home pledge to always acknowledge and mitigate the risks associated with cerumen removal. Consent can be revoked at any time during the procedure. If the circumstances surrounding your wax build-up are not within our scope of practice (wax is far too impacted, etc.), we will refer you to your GP (General Physician). This is considered best practice and is in the best interest of you, the client.
Have Hearing Complications? Contact Us Today
Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable… read more and relaxed. Clean practice with modern technology. Couldn’t recommend this place enough.
Over a four week period, Holy Desta patiently facilitated our nearly ninety year old mother… read more in finding her best hearing solution. Holy is a gentle, patient listener who clearly has superb knowledge of all the newest hearing technology and options. Our mother has not allowed her extremely exacting standards to slip with the years and Holy was able to fulfill her VERY high expectations. The reception staff are always warmly welcoming. Even our dog grew excited to visit as they offer a wonderful selection of canine treats too! Hear at Home is a lovely oasis – providing great product competence with a genuine, caring client focus.
Very satisfying. This crew definitely knows what they are doing.
Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for… read more my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!
Very professional, easy to talk to, explained things in a way that I could understand.
Everyone is friendly, caring, and trying their best. My visits for the past year… read more have been positive. My hearing was tweaked today for more balanced hearing as my hearing had changed. I would not hesitate to recommend the whole staff to you.
My experience with Hear at Home, from the first phone call to the services received,… read more was very positive. Everyone I encountered in this team was warm, knowledgable and caring. They put me at ease and have confidence in the services they provide. The people shine through in this business.
Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My… read more blockage was cleared, and I can hear again. Highly recommend Hear at Home. Thank you!
Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of… read more town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!
If you’re homebound, struggle with mobility or are concerned about your safety in public, but need the advanced hearing healthcare a hearing specialist can provide, Hear at Home has you covered.
Have Questions? We can help
Disclaimer
Hear at Home Practitioners are licensed by the College of Speech and Hearing Health Professionals of British Columbia. Any unresolved concerns they may have about the registrant’s practice may be reported to the College: College of Speech and Hearing Health Professionals of British Columbia 900 – 200 Granville St, Vancouver, BC, V6C 1S4
Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca
© 2025 Hear at Home Mobile Hearing Clinic