Client Stories

Got mom’s hearing aids here. The staff have all been wonderful. Explained everything to my mom, were very patient, easy parking. When looking around for hearing aids for mom, I know cost*o prices are lower, but for my mom, who has mobility issues, it’s just way better to have a place closer to home, with parking within meters of the storefront, who can get her in the next day or possibly that same day if needed. Mom is very happy with her hearing aids. One of them got damaged & they got me in very fast & had a new one ready at no charge. Very happy we went with them. Now if I could only convince dad he should get them too..

Jennifer and her team at Hear at Home have been fantastic with setting my mother up with high quality hearing aids. Having the option of mobile testing and fitting was the initial reason for contacting Jennifer but she has more than proven her professionalism and expertise. I highly recommend their services.

Highly recommend for ear wax removal. Holy did a great job while keeping me comfortable and relaxed. Clean practice with modern technology. Couldn’t recommend this place enough.

This is the best hearing clinic I have been to. They were very friendly and professional and made me feel safe and welcome. Strongly recommend!!!

Excellent experience from start to finish. Same-day treatment, with Holy patiently explaining every step. My blockage was cleared, and I can hear again. Highly recommend Hear at Home. Thank you!

Jennifer was great at understanding our needs and addressing them. She made the entire process very smooth and comfortable for my father.

Jennifer has been a life saviour. We were lucky to get the appointment for the same day. Jennifer treated us like family and offered us coffee before she began the process of wax removal. She is really sweet and patient, did not give up until the procedure was completed. I would definitely recommend heartohome clinic as its the best. Thankyou Jennifer….😊😊😊 Praveen

Their ear wax removal service was quick and easy. Staff were very helpful and friendly and I thought the price point was good. Would recommend.

I first met Jennifer 16 years ago, when I got my first set of hearing aids. As a working “young” professional, I didn’t want to use hearing aids. However, Jennifer’s approach to serving her clients allowed me to enjoy the privilege to have access to high-end hearing aids and her caring service. Many years and multiple hearing aids later, I keep going back to Jennifer every year for check-ups, monitoring, and new devices. Jennifer helps you understand your hearing loss and your place in the world. I highly recommend visiting Jennifer t9 to get your hearing tested she always has your best interest at heart, and she will only advise you to get the product that fits your lifestyle. Jennifer is caring, honest, and extremely dedicated to her clients. Don’t be afraid of checking your hearing no matter how young or how old you are! This is about your quality of life. Jennifer is the BEST!!!

I had impacted ear wax from using ear plugs and riding motorcycles with ear plugs. I have a very minor case of tinnitus that I have habituated to but when it comes to ear cleaning I’ve never had a good experience at the GP or walk in clinic. After having my ear wax impacted I found hear at home and booked an appointment. Hear at home uses a curette method which is manual removal and also uses irrigation. This was the most gentle, understanding and positive experience I’ve ever had. I want to say a huge thank you to Holy Desta for being so patient and kind with me. Extremely professional and I would highly recommend her and Hear At Home. Once again, thank you for the professional and kind service, I will be coming back in the new year to have my ears looked at again. Thank you

My mom had her hearing tested recently by Jennifer from Hear at Home. Jennifer was very thorough and explained what she was doing each step and why. It has been a big improvement for my mom and her quality of life. Jennifer comes to her care home for follow up visits and addresses any specific issues she may have. She is very personable and works well with seniors. I highly recommend Jennifer and the staff at Hear at Home Mobile Clinic

My experience with Hearing at Home Mobile Hearing Clinic was a wonderfully positive experience. The team was friendly and welcoming. Emma is very professional and knowledgeable. She took the time to learn about my family history, answer questions and explain the test results in detail. I’m so glad to have this service on the North Shore! Loved the chocolate. I definitely recommend this company.

I recently noticed a decline in my hearing ability and sought out a professional to examine my ear. I came across this clinic online and decided to reach out. The person I spoke with over the phone was incredibly kind, courteous, and understanding of my difficulty in hearing. I promptly scheduled an appointment and received exceptional care and treatment for my blocked ear. The service provided was truly outstanding, and I would not hesitate to return if I encounter a similar issue in the future. Completely satisfied with the care and service they provided. My hearing was fully restored. Thank you, Hear at Home Mobile Hearing Clinic.

I had the best experience with Hear at Home. Jennifer is so professional and always thinking from the patient’s perspective. The hearing aids is for my Mom, who is 91 years old. The mobile service is perfectly for us. I appreciated all her suggestions and enjoyed every time she visited us. I can feel that she is full of love in her career. The whole team of Hear at Home is Great too. To summarize, I would like to say that the service is awesome and the fee is definitely affordable and reasonable.

Very friendly service and solved my ear problem within few minutes, the best store ever!!!!!!!!! ❤️

I recently had a hearing test and trial period for hearing aids at the Hear at Home clinic on Westview. Holy Desta was very knowledgeable, and gave me an excellent summary of my hearing condition and my options for hearing aids. Very good service.

A few weeks ago, I had the pleasure of an appointment at Hear at Home. The clinic had NOT provided the hearing aids I was using — but they were not performing well. Instead of brushing me off (“you didn’t buy from us”), the staffer graciously invited me to come in so they could take a look at the aids. It turned out there was nothing more serious than an ear-wax buildup. Holy Desta did a thorough evaluation, cleaned the ear pieces, re-taught me me the basics of maintenance, and forwarded web links so I could refresh my memory. I was at the clinic about an hour — and all the staff members were pleasant, suportive, and professional. At the end of my session, they didn’t charge me a penny, and even brought me a delicious cappuccino! My conclusion: these folks operate well beyond reasonable expectations. I have zero reservations about this clinic.

I attended Hear at Home’s office in North Vancouver yesterday and came home very happy! They gave me a thorough hearing exam and updated the App on my phone which wasn’t working. Jennifer and her staff are wonderful Very professional and friendly and I would highly recommend! The cappuccino was also very enjoyable!

As a long term client with Hear at Home, it’s amazing to work with this great team. The business is constantly growing daily and every time I find a reason to go for an appointment the calibre of support, care and interest in my needs exponentially grows. It’s easy to be a client of theirs but it’s incredible the level of professionalism the entire team provides. Highly recommended. Highly appreciated. Highly capable team!

Staff was excellent and provided a great service. I would 100% recommend Hear at Home!!

Great staff great services!

Hear at Home is absolutely amazing! Jennifer came to my house, did hearing test for my mother. She is very professional, knowledgeable, experienced and super friendly! My mom felt more calm and comfortable doing the test at home. Jennifer gave us few options of hearing aids. We picked one, which turned out to be perfect to my mom. We finally don’t have to shout out aloud any more. My mom is happy, so are all of our family members. We also visited the clinic a couple of times, besides of Jennifer, all other staffs are super helpful and supportive. Our experience with Hear at Home is fantastic! Definitely they are magical! Thank you!

I have visited many different hearing clinics over the last 15 years for my hearing issues, and Hear at Home was by far the quickest, friendliest, and most effective clinic we have experienced. Jennifer was incredibly friendly and made the experience much more enjoyable with her jovial attitude. We will definitely be returning to Hear at Home in the future, and I recommend anyone else needing a new hearing clinic visit them. Whether a nervous first-timer, a patron dissatisfied with their current clinic, or anyone with hearing issues searching for a professional yet personal clinic, I can assure you Hear at Home is a wonderful choice you will be more than happy with.

Update!! Recently I contacted Jennifer to assist me in finding hearing options for an out of town elderly gentleman who just had a stroke. Jennifers compassion and assistance to help was so heartwarming. She was able to recommend a solution that will be useful until my friend is able to get his hearing tested. THANK YOU, Jennifer, from the bottom of my heart 💝. Buy local.. miracles happen who you do❣️ :::::::::::::::::::::::::;;;;::::::::::::::::::::: One year ago I was searching for where to buy hearing aids. I was frustrated as none of the big names returned my calls. I decided to look at the Winners for North Shores Best Hearing Specialist. Hear at Home was the winner!! I have been so pleased with Hear at Home from their services, options available plus testing before you buy!! The staff are amazing and very supportive! It has been an education but without hesitation…I totally recommend Hear at Home!!

It was so reassuring to have my hearing tested by the wonderful team at Hear at Home. They did a really thorough job of checking my hearing and explaining the results. 10/10 recommend!

Very satisfying. This crew definitely knows what they are doing.

Jennifer provided an awesome in home service. My elderly Dad was in the hospital and his hearing aid was lost. As he has dementia, he can’t live without it. Once we discovered that it was lost and he was discharged, Jennifer squeezed us in the next day to set him up with a new hearing aid. Thank You Jennifer

Very friendly and experienced personnel. I brought my mother, 90 years old for wax cleaning two times. From the entrance door we are friendly greeted by receptionist Maia and right away we are offered either cappuccino, tea or water. Holy, hearing practitioner, was very careful working with my old mother, taking care about her ears, carefully cleaning with warm water. And what is the most important, after two sessions my mother’s ears are clear from wax, and she can hear again. Thank you

I had a fantastic experience with Hearing at Home Mobile Hearing Clinic. Holy was incredibly professional, knowledgeable, and a pleasure to deal with from start to finish. She took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire process. Her friendly and patient approach really stood out and made the whole experience easy and stress-free. I highly recommend Hearing at Home to anyone looking for convenient, high-quality hearing care!

Unbelievably fantastic service! Professional, polite, gentle with results. Thank you for helping my family member!

So happy with Hear-at-Hone! My mum was in need of some new hearing aids and, as she lives at Summerhill on Lonsdale, was happy to be patronizing a competitor on the corridor that was within walking distance. After describing her encounters with the variety of staff at that location I got her to come to HAH and she and I couldn’t be happier. Holly was amazing getting her tested, fitted and hearing better than ever. And she saved a considerable amount over the quoted price at her old place. Great, caring staff. Highly recommended.

Hear at Home consistently exceeds my expectations. Honest, friendly staff providing energetic service at the highest level. Jennifer, Emma & Maia & Holy … Many thanks, you’re an awesome team.

Wonderfull service. Careing and kind Thanks so much

Situated in beautiful Dellbrook Plaza of NorthVancouver, this hearing clinic goes above and beyond to ensure everyone in the lower mainland has access to quality hearing health. I had the pleasure to experience my practicum here, shadowing Jennifer Abbott Registered Hearing Instrument Practitioner and owner of this beautiful centre. Jennifer and her staff made me feel as an integral part of her team fostering a supportive and inclusive atmosphere with her selection of experts. The on-site practitioner is a high level professional, and the administration staff ooze well rounded customer service! I give thanks to everyone for sharing with me their invaluable knowledge and skills, as well as the supportive environment and expert guidance which they give to everyone whom they come in contact with. Plenty of doggie treats for those walking by with their furry friends, lots of coffee tea and goodies for anyone who stops in. I highly recommend a visit to see what services they have to support your hearing health, and I also recommend the lovely walk by the brook just behind the plaza. Hope you will find the oasis I found during my time there. Enjoy!

Was having some hearing loss in my right ear found Hear at Home Mobile Hearing Clinic on Google booked an appointment and was able to get a spot in with them, they were very friendly and cleared out my Wax within 5 minutes and solved my problem thanks again! I highly recommend them for all your hearing needs.

I am so glad that I found Hear At Home! Everyone that I have met there is so kind, respectful, patient and understanding. Overall, my experience with Hear At Home has been amazing and I would not hesitate to recommend their services to others!

These folks are very professional, accomodating and a pleasure to deal with. Jennifer was phenomenal with my 92 year old father who is extremely hard of hearing. Exceptional service and reliability – and they get the job done (even when others struggled).

Quality people and outstanding service. 5 star recommendation. Gary

I was travelling and visiting in the North Vacouver area, with recently aquired hearing aids. The ear piece fitting (power dome) in the left ear was not staying in place. I called Hear at Home to see if they could help me out and Maia, in their shop, got me in right away, and outfitted me with a much more comfortable well fitting ear piece. They provided quick, pleasant and professional service. I would highly recommend Hear at Home to anyone needing hearing aids.

Very great customer service, helping me with getting what I need. I will definitely go back again 🙏

Very professional, easy to talk to, explained things in a way that I could understand.

Everyone is friendly, caring, and trying their best. My visits for the past year have been positive. My hearing was tweaked today for more balanced hearing as my hearing had changed. I would not hesitate to recommend the whole staff to you.

My experience with Hear at Home, from the first phone call to the services received, was very positive. Everyone I encountered in this team was warm, knowledgable and caring. They put me at ease and have confidence in the services they provide. The people shine through in this business.

Excellent work done from booking an appointment till getting the wax removed. The staff is very welcoming and kind. Thank you very much for incredible service.

Awesome service and gentle wax cleaning. Most comfortable I have ever had. Worth every penny.

Over a four week period, Holy Desta patiently facilitated our nearly ninety year old mother in finding her best hearing solution. Holy is a gentle, patient listener who clearly has superb knowledge of all the newest hearing technology and options. Our mother has not allowed her extremely exacting standards to slip with the years and Holy was able to fulfill her VERY high expectations. The reception staff are always warmly welcoming. Even our dog grew excited to visit as they offer a wonderful selection of canine treats too! Hear at Home is a lovely oasis – providing great product competence with a genuine, caring client focus.

I had a wonderful experience during my first visit here. From the very first phone call to my in-person appointment, Maia was warm, helpful, and efficient — she immediately made me feel at ease. The same goes for Holy, who made the entire treatment process so quick and easy. I felt completely confident in her knowledge and expertise. They’re both such lovely people and truly excellent at what they do. And a special thank you for the delicious iced cappuccino while I waited — such a thoughtful touch! Highly recommend this place.